Shipping policy

Approved and paid orders are prepared in our Paris warehouse within 1 to 2 working days. Orders placed at the weekend or on a public holiday are processed on the next working day.

A confirmation email with the tracking number is sent automatically as soon as the parcel is handed to the carrier, usually within 24 hours of preparation.

Several delivery options are available when the basket is confirmed:

Free Express delivery in mainland France on orders from €500 excl. VAT.

Every order has real-time tracking available directly from the client area at portal.hairluxury.fr, under “Tracking”.

The UPS or SendCloud tracking number is also sent by email on dispatch, with a clickable link to the carrier's tracking page.

On delivery, the Client must check the external condition of the parcel. If damage is found (packaging opened, torn, wet or crushed), the Client must:

• Record precise, dated and signed reservations on the carrier's delivery note
• Refuse the parcel if the damage is obvious
• Contact Hair Luxury within 24 hours with photographs of the parcel and of the annotated delivery note

Without these formal reservations made to the carrier, no claim can be brought for loss or damage.

If nobody is present when the carrier calls, a delivery card is left. The parcel is then held at a pickup point or at the carrier's depot for a variable period (generally 7 to 14 days).

Beyond that period, the parcel is returned to Hair Luxury and any redelivery costs are borne by the Client.

For any question relating to a shipment:

Client portal: portal.hairluxury.fr

Email: contact@hairluxury.fr

Phone: +33 1 48 74 04 76 (Mon–Fri, 10am–6pm)

WhatsApp: +33 6 78 27 53 81